Government of New Brunswick
Reimagine GNB
2025 Foundation Year Report
Confidential — For Authorized Recipients
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Prepared by ShiftFlow
In November 2024, mandate letters set clear expectations for evidence-based decisions, authentic partnership, and person-centred services. The problem is structural: those expectations require an operating model that does not yet fully exist.
The foundation year was not designed to chase quick wins. It was designed to build traction by developing organizational learning, testing practical methods, and preparing reforms that could scale. Each activity was treated as a test of the transformation framework.
What emerged was more valuable than what was planned: a clear view of where capacity existed, where it was missing, and what structural conditions would be required to make transformation stick.
From linear and gated to integrated teams. Each enabling function must shift from a reactive "review role" to a proactive "design partner" — embedded in mission work, not consulted at the end.
Based on what was learned, a logic model and 2026 work plan translate the Triple Helix into day-to-day practice. Each pillar reinforces the others: missions create direction, service design keeps work grounded in people's experience, and cross-functional collaboration makes the system move.
These outputs are scaffolding that departments can build on today. The work paused but the tools did not disappear.
These are for those ready to start today. Each has a clear intent, a concrete first step, and a named accountability. Transformation moves from aspiration to discipline when these are owned.